Studio policies
Our studio policies are in place to help us create a smooth, fair and enjoyable experience for all of our clients. If you have any questions about our policies, please contact us. We’re happy to help!
Spin classes
Late arrivals
Please arrive at the studio at least 10 minutes before your class. This will give you time to secure your belongings, put on your shoes and set up properly for your class.
Unfortunately we can’t let anyone into a class late.
The spin room is dark, so once class has started, setting up your bike safely becomes difficult.
Late arrivals are also disruptive to the experience of other participants.
We start class right on time, so if you aren’t in the spin room at least two minutes before class time, you would be considered late.
Cancellation/no shows
We know life can get busy and plans can change, so we provide a six-hour window to cancel your class.
Cancelling a class less than six hours before its start time (or failing to arrive at a class you’ve booked) will result in losing a class pass, or an automatic charge of $15 if you are on an unlimited class pass.
This policy helps us maintain fair access to our classes and helps keep the studio sustainable.
Waitlist
Once a class fills up, we provide a waitlist in case of cancellations.
After you sign up for the waitlist (through Punchpass), you will receive an email if you are added to class.
Please note it’s your responsibility to check your email to see if you’ve been added to a class.
Please make sure you are receiving emails from hello@hypespinstudio.com (and they aren’t landing in your junk folder).
Once you’ve been added to a class, our regular cancellation policy will apply.
If you are no longer able to attend a class and you are on the waitlist, make sure you remove yourself from the list to avoid a no-show or late cancellation charge.
Age guidelines
We offer classes to riders 16 and older. Anyone under 18 will need signed consent from a parent or legal guardian to participate in a class.
In the spin room
A class at HYPE is a chance to be present in the moment and present in your body. It’s an opportunity for you and the other class participants to leave everything outside the door and be ‘in-the-zone’ for 45 minutes.
That’s why we intend for the spin room to be a No Phone Zone.
Of course, if you need to have your phone with you, that’s okay. But, we ask that you put it on silent and tuck it away during class.
We provide lockers and locks so you can secure your belongings during class.
We also ask that you refrain from talking to other participants during class.
We definitely want your “wooohoos” and positive shout outs, but try to save the general chit chat for after class.
This helps create a positive and focused experience for all class participants.
Pod sessions
Cancellation/no shows
We know life can get busy and plans can change, so we provide a six-hour window to cancel your pod session.
Cancelling a session less than six hours before its start time (or failing to arrive at an appointment you’ve booked) will result in losing your session credit.
This policy helps us maintain fair access to our pods and helps keep the studio sustainable.
Late arrivals
Please arrive about 5 minutes before your scheduled appointment time (or 10 minutes before if it’s your first session).
If you arrive late, we may not be able to accommodate your appointment as it may affect other clients or studio hours.
If we can't accommodate your appointment due to a late arrival, our late cancellation/no show policy applies.
Understanding your session
Please take a quick read about your upcoming recovery session prior to your appointment. If you have any other questions, please contact us.
Sauna Pod: https://www.hypespinstudio.com/sauna-pod
Steam Pod: https://www.hypespinstudio.com/steam-pod
Age guidelines
Anyone 16 years or older can use our pods. Clients under 18 years old must have a parent or guardian sign their consent form.
Weight guidelines
The maximum weight for each of our pods is 300 lbs.
Pod etiquette
We want every pod session to feel calm and comfortable—for you and the next guest. Before your steam or sauna pod session, please take a moment to review our quick etiquette guide.
Arrive on time so you can you enjoy your full session without being rushed and to ensure we can serve our next guest on time.
Come clean. No fresh spray tans, self-tanner or hair dye, please—they can stain the towels and the pods.
Please be mindful of personal hygiene (including wearing deodorant).
No audio out loud. Please use headphones if you’d like to listen to music, meditation or podcasts.
Hydrate before and after your session to support your wellness results.
Let us know if something needs attention. We are always here to help.
We can’t wait to see you and help you feel your best.
